BirlaSoft Hiring Remote Desktop Support Admin – Mumbai, India
BirlaSoft is actively hiring a Remote Desktop Support Admin to join their team in Mumbai, India. If you’re skilled in troubleshooting, remote access technologies, and infrastructure support, this is an excellent opportunity to work with one of India’s leading IT firms.
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About the Role
As a Remote Desktop Support Admin, you’ll be responsible for managing and maintaining BirlaSoft’s remote desktop infrastructure. This role involves troubleshooting, performance optimization, user support, and ensuring seamless access to desktop environments remotely.
Job Details
| Company: | BirlaSoft |
| Position: | Remote Desktop Support Admin |
| Location: | Mumbai, India |
| Work Model: | Not specified (likely On-site or Hybrid) |
| Country/Region: | India |
| Requisition ID: | 23926 |
| Salary Range: | Not disclosed |
Key Areas of Responsibility
✅ Remote Desktop Support Specialist
- Provide remote technical support (phone, email, chat)
- Troubleshoot software, hardware, and connectivity issues
- Guide users in installing and configuring systems
✅ Remote Desktop Administrator
- Maintain remote desktop infrastructure and servers
- Configure, update, and secure RDP services
- Monitor and improve system performance
✅ Remote Desktop Session Host
- Host and manage session-based desktops and apps
- Ensure resource availability and stable user sessions
✅ Remote Desktop Engineer
- Design and implement RDP solutions
- Collaborate with IT teams to ensure integration
- Perform capacity planning and performance tuning
- Create and maintain documentation
Who Can Apply for This Role?
This opportunity is ideal for candidates who have a strong interest or background in IT support, system administration, or remote infrastructure services. If you’re someone who enjoys solving technical problems, assisting users remotely, and working with computer systems or networks, this role may be perfect for you.
To succeed as a Remote Desktop Support Admin, you should ideally have experience or basic familiarity with:
- Windows Remote Desktop Services (RDP) – Understanding how remote connections work between users and systems.
- IT Helpdesk or Technical Support – Previous roles where you handled user issues related to software, hardware, or network connectivity.
- System Configuration & Monitoring – Setting up user systems, updating software, or monitoring system performance and uptime.
- Enterprise Remote Access Tools – Exposure to tools like AnyDesk, TeamViewer, Citrix, or Microsoft Terminal Services is beneficial.
Even if you’re just starting your career, having strong communication skills, a logical problem-solving approach, and a willingness to learn new IT tools can make you a great fit. If you’re a recent graduate in Computer Science, IT, or a related field—or if you’ve completed any remote desktop or tech support certification—you’re encouraged to apply.
This is a fantastic opportunity to build a career in IT infrastructure and support with a respected company like BirlaSoft.
